Get ready and come equipped!
- Log off any VPN or Remote Server Connections
- Wired Internet / network connections are preferable over WiFi / wireless connections as they are more stable and provide better bandwidth
- Plug your webcam (ideally a 2 megapixel webcam like the Logitech C910 / C920 / C930) into a high speed USB port directly on your PC or computer. Do not plug it into a docking station or USB hub.
- Plug a USB speakerphone like the Jabra 410 or ClearOne Chat 50 directly into your notebook and not into the docking station or USB hub. Headsets are also a good choice.
Close and EXIT any other videoconferencing application that could otherwise grab your camera / microphone
Initial Soft Client Installation
If this is your first time using SCOPIA Desktop, you will have to install the Desktop client on your PC or Mac. You can save time before your next video call by installing it now.
- Go to the Virtual room URL outlined in your on-boarding documentation
- Click “Click here to install these updates”
- Select the Conference Client and click “Install”
- Follow the steps to download and install the client
- When being asked choose to “Run” the ClientInst.exe software client
If you are having trouble with this process you can also manually download the client – download links are at the end of this document.
• When the installation is complete you should see the following message:
• Once the installation is complete, click the “CONTINUE” button
Installing the Web Collaboration Client
For a better and more feature rich web collaboration experience please install the Web Collaboration components:
On the bottom of the screen click “INSTALL”
Microphone, Speaker and Webcam Settings
Before you join a SCOPIA Desktop virtual room, be sure to double check that your audio and video devices are in working order:
- Click on the camera and microphone icon (located in the top-right portion of the screen) and select “Adjust audio and video devices”. Alternatively go to Start / Programs / Conference Clients / Settings
- This will open the SCOPIA Desktop conference client settings. Make sure you select the intended “Record” and “Playback” device. These should match
- Click “Start audio test” to check your input and output. You will hear yourself back and see the volume bar move
- Click the “Video” tab
- Make sure you select the correct video device.
- • Click “Preview” to see a live image of your webcam. If you do not make sure that no other programs are using the webcam at the same time
We recommend the use of a headset or external mic/speaker to improve the audio experience of all participants.
Joining a Virtual Room
There are several ways to join a virtual room:
- You can manually enter a meeting ID
- Or you can use the auto-join link provided to you in a meeting invite or email, if available
Muting / unmuting during your call
- Mute or unmute yourself by clicking the microphone icon on the top left corner of the screen
- You can also turn the volume up or down
- We recommend that you stay muted unless you actively participate in the meeting.
Audio Dial-In via phone
If all else fails – you can also participate in the audio portion of your call via your regular telephone. Make sure that you use either the phone or the desktop audio – but not both to avoid any feedback loop. To be safe audio mute yourself inside the Scopia application when you participate via the phone.
Dial: +1.888.238.5279 or +1.678.292.5021 or +1.202.552.1570 and at the voice prompt enter your Meeting ID followed by the # sign.
Manual Software Installation
Windows PC Scopia Desktop Client Installation Files
- http://downloads.ucanytime.com/latest/ClientInst.exe (Scopia Desktop Client)
- http://downloads.ucanytime.com/latest/avaya_web_collaboration.msi (Scopia Web Collaboration Client)
Apple Mac OS Scopia Desktop Client Installation Files
- http://downloads.ucanytime.com/latest/ClientComponents.dmg (Scopia Desktop Client)
- http://downloads.ucanytime.com/latest/WC_Plugin.dmg (Scopia Web Collaboration Client)