Connecting to UCAnytime From Room Systems and Desktop:
- Detailed configuration and troubleshooting is available here
You should be able to call: 18.104.22.168 or 22.214.171.124, once connected you will be prompted to enter the room number.
You may also try registering the device to our Firewall/NAT Traversal
-- Register Your Device --
H.460 capable devices can register, then dial meetings by ID. To register do the following.
- Enable H.460 in your device settings.
- Set your device's E.164 to the conference room's phone number
- Enter 126.96.36.199 as the Gatekeeper address in your device.
- Once registered simply dial the <room ID> to enter the meeting.
A few things that would affect connectivity:
Network security: internal firewalls and security that block video/audio connections. Ports that must be open are: 80, 7070, and 443. Detailed port list can be found here
Settings of the device: make sure its preference is H.323. Also that H.460 traversal is enabled. Also that the unit is on, not in use, and set to answer calls automatically.
Bandwidth: just simply making sure that there is strong network connectivity.
A good way to test would be to try and calling the unit from the Virtual Room itself:
- In the Scopia desktop client click ‘moderate’ in the top toolbar. (note: if you have a moderator pin, you will be prompted for it):
- Choose ‘invite’:
- Choose ‘invite by address’ then enter the I.P. address of the unit you would like to call. Click ‘invite’ . If your endpoint is registered, you can invite it by using the E164 number of the device.
If there is still no connection, then there are likely adjustments that need to be made with the unit settings or there are ports being blocked by a firewall.
3 Main ports:
80 – client
443 – Control and Signaling
7070 – Quick Time
Typically TCP 80 and 443 is sufficient to be able to connect and participate in a video call at SD resolution (media tunneled over https or tcp443).
If you want HD quality, then UDP 55000 - 60000 should also be allowed through the Firewall.
A lot of the firewall issues stem from the use of remote VPN, so as a quick work around it may be beneficial to see if they can connect off VPN or via a separate, more open network (guest network for ex).