In rare cases the Web Collaboration Plugin wouldn't load and for example the whiteboard option is not available.

We have only seen a handful of PC's affected running specifically

- Windows 10 Pro/Home, Anniversary edition 1607 with

- Scopia Desktop Client v8.3.601.015


Using IE or Edge, go to and let the Pop-Up window open.

In there is a link called "click here' to install the Avaya AAC collaboration plugin.

Click on it, install the plugin and rejoin your Scopia Desktop meeting.

You can even uninstall the AAC collaboration plugin afterwards as it is no longer needed.